Eligible Products

Not every item can ship internationally. Only products marked as “Ultramac Store Global Eligible” can be ordered across borders.

Items with size/weight restrictions, batteries, liquids, or restricted goods often cannot be shipped.

Shipping Costs & Delivery Speeds

Ultramac Store offers Standard, Expedited, and Priority shipping speeds, with costs shown at checkout.

Rates vary by country, weight, and category. Example: a per-shipment fee + a per-item fee.

Import Fees & Duties

Ultramac Store calculates an Import Fees Deposit at checkout. This covers estimated customs duties, taxes, and brokerage fees in the destination country.

If actual fees are lower, Ultramac Store refunds the difference; if higher, Ultramac Store covers the extra.

Customs & Regulations

Packages may be opened and inspected by customs in the destination country.

Some products may be refused entry depending on local laws (e.g., electronics with restricted frequencies, certain supplements).

Order Tracking & Responsibility

Once Ultramac Store ships the order, tracking is available until delivery.

Title and risk usually transfer to the customer once the package is handed to the carrier.

Delivery Timeframes

Standard: ~9–15 business days

Expedited: ~5–10 business days

Priority: ~2–5 business days
(Varies by location and customs clearance speed.)

Returns & Refunds

International returns are possible but may involve higher costs and longer processing times.

Ultramac Store often provides prepaid return labels for eligible products.